You will experience the first-hand benefits of working with MBS!

 

When you partner with us, you will consistently drive revenue, increase your team’s efficiency, create a more engaged and loyal company culture and retain your staff.

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You will also elevate your reputation as a customer service leader in Rwanda and the East Africa region. In doing so, you will be contributing to the nation’s aspiration for achieving a higher ‘Customer Experience Level”.

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You will create a more entrepreneurial culture that develops innovative solutions around specific needs. By investing in staff training and development, you’ll add a competitive edge to your workforce that will add value to your business.

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Finally, you’ll enjoy having a long-term partner like MBS to help grow client relationships.

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Ultimately, your success is our success and we look forward to serving your business needs proactively

Rwanda



"For the second year in a row, Kigali has maintained second place as preferred city in Africa after Cape Town on International Congress and Convention Association rankings following a 2019 report released on 12th May 2020. The same report shows that Rwanda has moved forward two positions attaining third place in Africa as preferred country in Africa after South Africa and Morocco." Ref: https://rdb.rw/kigali-maintains-2nd-position-in-africa-on-icca-ranking/

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Rewarding & recognizing the “Rwandese way”

A prime initiative for the government and labour ministry, Rwanda is well on its way to becoming an exclusive tourism and business events destination of choice. Our approach is focused on celebrating the local Rwandese culture, values and beliefs. We guide you on how to create a memorable, empathetic local service culture and achieve a five-star standard for high-end enterprise.

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Rwanda has the aspiration and potential to become the ‘Singapore of Africa.’
With high-end international hotels in Kigali, Rwanda is perfectly positioned to create a unique service style that exceeds guest expectations and at the same time, elevates the country’s reputation. 

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To achieve this vision, each industry within Africa must strive to provide a first-class level of service. Projected to grow 25 percent annually, tourism will become a lucrative source of revenue, which means quality customer care will be critical to meeting and exceeding visitor expectations. 

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“To improve service delivery, you need to change your mentality and believe in your right to demand what you are due. Providing good service is not something we need to be given, we are capable of achieving it if we set our mind to it. If we don’t demand that we get good service, we also have a problem,”

His Excellency, Mr Paul Kagame, President of the Republic of Rwanda. Umushyikirano in Kigali, Dec 2018

 

MBS Consultancy is in full support of Rwanda’s Vision 2050, and will help drive: 

• Increased competitiveness and productivity

• Strong international positioning

• Technology orientation 

• A culture of excellence, integrity, and sense of urgency in delivery

 

We partner with organizations who share similar values and goals as us.
Work with us if you aim to:
 

• Create a unique Rwandan-service style 

• Become a field leader in service delivery 

• Use data in smart ways to improve service and personalization

• Invest in vocational and soft skills training to add business value 

• Boost revenue and staff performance through better service 

• Elevate cultural mindset

• Create an eco-friendly and sustainable operation  

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Poor customer service is a true challenge for tourists.
According to a 2008 report from Rwandan Development Board, tourists were asked, “Which of Rwandans’ attitudes and behaviours seem negative for tourism growth?” 29 percent of tourists cited poor customer service as a key impediment, according to -Rwanda IPAR (July2009) Survey. 

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MBS Consultancy is helping businesses change this perception among tourists. Through our rigorous training, we’re supporting local businesses in creating cultural awareness, viewing guest feedback as an opportunity (versus a challenge), applying feedback to identify key areas for improvement, including: 

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• Customer Retention. Managing purchases and leaving positive impressions upon departure. 

• Customer Feedback. Unlike Rwandan culture, tourists from other cultural backgrounds are more likely to express their issues and voice their complaints.