Customer Experience is the new competitive advantage

Exceptional customer experience builds a foundation of loyalty and improves customer retention. We believe that putting customer experience at the core of your business strategy is critical to growing your reputation, reducing costs and increasing profitability. 

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Practical Application - Not Abstract Theory

Navigate a practical customer experience journey that delivers actionable outcomes and results. We use real-life experience and local case studies to develop the premise for our training. This means our solutions are rooted in reality and helps develop people through experiential learning. 

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We are a people-first consultancy

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MBS Consultancy puts people first in its personalized research and consultancy services. We have a passion for the ever-evolving African market, tourism industry and customer experience landscape. We also have a diligent pulse on customers, competitors and culture to help guide your strategy and operations.