MBS INTERACT

 

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This virtual consultation spans two-hours and is a fantastic opportunity to debrief on your current and desired CX strategy and operations. Designed specifically for small and medium businesses, this consultation is valuable for identifying problem areas, as well as solutions and a roadmap for progress. During this consultation, our customer experience strategists will lead a discussion on the below topics: 

 

• Business briefing to understand the current state of CX strategies and resource constraints 

• Uncover the strengths, opportunities, weaknesses and threat of your existing customer service operations 

• Identify a roadmap of strategies for a more robust and improved customer experience function 

• Post-consultation, we also include a two one hour follow-up call to discuss milestone achievements, rate of progress, implementation hurdles and more. 

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MBS CX AMBASSADOR TRAINING

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This1 or 2 days training is specifically designed for groups and has several breakout sessions to encourage group collaboration.

Delivered usually at your office, our training is tailored specifically for your business needs and is arranged in three modules, which will help identify CX requirements, training tools and courses for participants.

 

Suitable for 10-20 people, this training will cover:

 

• The customer journey and why emotions matter when identifying customer needs 

• How to receive and respond to customer feedback 

• Costumer Experience Foundation & CX MBS Framework

 

Additional modules available: 

• Culture and employee empowerment

• The Dedication to your customers



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MBS FUNDAMENTALS WORKSHOP

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Suitable for groups between 6-10 people, this workshop will normally be delivered at your office and is flexible to meet your objectives.

With five overall modules, the content begins with a questionnaire that aims to understand personal and professional development areas.

Based on these results, we then develop a personal action plan for participants.

A certificate of training is awarded to participants when the workshop is completed.

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MBS EVOLUTION WORKSHOP

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This course is specifically designed for individuals or organisations who want to gain a deeper insight into CX.

In this course, we explore the return on investment (ROI) when it comes to good customer service.

We’ll explain consumer trends, expectations and touch points related to customer service and how this impacts Net Promoter Scores (NPS) for companies. 

At the end of this course, attendees will have a strong understanding of how to and the importance of driving a customer experience culture for greater results.

 

More specifically, we will provide you with:  

 

• A better understanding of the marketing foundation behind customer service 

• Technology and Digital Innovation

• Methods for monitoring customer experience

• Implementing of customer service principles and Aligning Company Values with CX Values

MBS Measurement and Benchmarking

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MBS Customer Experience Innovation Summit

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Join our annual seminar to gather new insights, network with other industry professionals and build your own personal brand. Each year we explore a different theme and industry trend rising in Africa and how this impacts customer service. This one-day seminar is open to business professionals across various industries. This summit will:  

 

• Feature guest speakers and experts from across the industry

• Host networking events

• Present the award for Best Customer Service to a local business