What We Do
MBS Consultancy provides:
*Comprehensive customer experience (CX) strategy
*Operational guidance and training drawn from tried and tested effective industry experience.
Our focus is on public and private business operating from East Africa. Our mission is to help companies become more customer-centric and ultimately more valuable. We partner with enterprises across the following industries:
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Education
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Tourism
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Hospitality
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Aviation
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Food & Beverage
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Finance
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The Value We Deliver
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Our customer experience training helps businesses retain customers, increase satisfaction and loyalty and ultimately boost sales. We offer personalized consultations to meet your specific business needs, reporting and Net Promoter Scores (NPS) to determine current state of business and progress, as well as a variety of teaching methods to accommodate all learning styles. Most notably, we specialize in the following:
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Customer Journey Mapping
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Creating a Seamless Customer Experience
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Defining Service Standards
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Service-Focused Communication Skills
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Customer Loyalty and Commercial Performance
MBS Consultancy- Marie-Bernard Salines was founded with the aspiration to make East African commerce thrive. For over two decades, I have had the profound pleasure of working with luxury businesses, including Versace and Armani, to grow their brand and sales through effective customer experience. I have global experience and particularly strong business acumen for the African market. MBS Consultancy, partners with private and public businesses across East Africa to train customer service teams, develop personalized customer experience strategies and streamline operations for better outcomes. Work with us to experience the difference and you will see that why MBS Consultancy is a trusted partner.
Founder - MBS Consulting